Refund Policy

Last updated: July 14, 2026

1. Scope

This Refund Policy applies to all purchases made on geyser.ink, including subscription plans (Hobby, Creator, Director, Studio) and any standalone credit purchases. It should be read together with our Terms of Service, which governs billing, automatic renewal, and credits in general. In case of conflict between this policy and the Terms of Service regarding refund eligibility specifically, this Refund Policy prevails.

2. General principle

Geyser’s core service — video generation — begins consuming computational and third-party AI resources the moment you submit a generation request. Because of this, and in accordance with Section 9 of our Terms of Service, credits that have already been consumed to generate a video are not refundable, except in the cases described in Section 4 below.

Unused credits and unused portions of a subscription may be eligible for a refund or cancellation as described in this policy.

3. Subscription cancellation

You may cancel your subscription at any time from your account dashboard, or by writing to support@geyser.ink. Cancellation stops future automatic renewals; it does not by itself generate a refund for the current billing period.

If you cancel before your renewal date, you keep access to your current plan and any remaining credits until the end of the paid period, and you will not be charged again.

Canceling does not retroactively refund the current or any prior billing cycle, except as set out below.

4. When a refund applies

We will issue a full or partial refund in the following cases:

  • Billing error. You were charged twice for the same period, charged the wrong amount, or charged after a cancellation that was submitted before the renewal date.
  • Technical failure attributable to Geyser. A generation request failed, produced no usable output, or was interrupted due to an error on our platform or our infrastructure providers, and credits were deducted as a result. In this case, we will restore the affected credits to your account or, if you prefer, refund the corresponding amount.
  • Unauthorized charge. The payment was made without your authorization (subject to standard fraud verification).
  • First-time purchase, unused. If you subscribed or purchased credits and have not generated any video or consumed any credits, you may request a full refund within five (5) business days of the purchase (Colombia) or fourteen (14) calendar days (European Union), consistent with Section 9 of our Terms of Service.

5. When a refund does not apply

  • Credits already consumed to generate a video, regardless of whether you are satisfied with the creative result. Geyser does not guarantee views, engagement, or any performance outcome (see Section 11 of our Terms of Service), and dissatisfaction with content style, editing choices, or platform performance of the published video is not grounds for a refund.
  • Partial-month refunds for cancellations made mid-cycle, beyond the unused-credits allowance described in Section 3.
  • Charges disputed after 60 days from the transaction date. Please contact us as soon as you notice an issue.
  • Accounts suspended or terminated for violating our Terms of Service, including the Prohibited Uses section.

6. How to request a refund

Email support@geyser.ink with:

  • The email address associated with your Geyser account.
  • The order or transaction ID (found in your purchase confirmation email or billing history).
  • A brief description of the issue.

We aim to respond within 3 business days. If approved, refunds are processed through our payment provider and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

7. Chargebacks

If you have a billing concern, please contact us at support@geyser.ink before initiating a chargeback with your bank or card provider. Most issues can be resolved faster this way. Chargebacks filed without first contacting us may result in suspension of your account while the dispute is reviewed.

8. Applicable law

This policy is governed by the laws of the Republic of Colombia, including Law 1480 of 2011 (Consumer Protection Statute), without prejudice to the rights of consumers located in the European Union under applicable EU consumer protection law, and other mandatory consumer rights that cannot be waived under the law applicable to you.

9. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be communicated as set out in Section 23 of our Terms of Service. The refund policy in effect at the time of your purchase applies to that transaction.

10. Contact

Questions about this policy: support@geyser.ink